Ecos Pilates

Delete Your Account

You can close your Ecos Pilates account, and ask us to erase your personal information, at any time.

1. Close your account in the app

1. Sign in and go to Profile.
2. Tap Delete Account and confirm.

Your account is closed immediately and can no longer be used to sign in or book classes.

2. Ask us to erase your personal information

Email us from the address on your account, whether or not you still have the app installed. We complete the request within 30 days and email you when it is done.

What is erased

• Your name, email address and phone number.
• Your profile photo.
• Your saved payment methods.
• Your waitlist entries and push notification token.

What we keep

Your class bookings stay on the record. A booking is attached to an invoice, so it is part of a completed transaction rather than profile data. We keep it — with the amount, date and authorization reference — for as long as our legal and accounting obligations require. Once your personal details are erased, these records are no longer linked to a name or to an account anyone can sign in to.

See our Privacy Policy for how we handle your information generally.